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Response Time
We typically respond to all inquiries within 24-48 hours.
Frequently Asked Questions
How does Matrix AI work?
Matrix AI is your AI-powered homework helper. Simply take a photo of any homework question — whether it's Math, Science, History, Business, or Geography — and receive detailed, step-by-step solutions. You can also chat with our English Tutor AI for help with essays, rephrasing, and brainstorming ideas.
How does Flip AI work?
Flip AI helps thrifters quickly judge whether an item is worth buying. Scan a thrift item with up to 3 photos and the app returns its estimated resale value, condition, rarity, and projected profit after shipping, fees, and taxes — plus a one-tap path to list on eBay.
How does Drop Game AI work?
Drop Game AI uses advanced artificial intelligence to analyze your dating situations and provide personalized suggestions. Upload a screenshot of your conversation or someone's dating profile, select your preferred tone, and receive AI-powered advice tailored to your specific situation.
Is my data secure and private?
Yes, we take your privacy seriously. Uploaded images are processed and typically deleted from our servers within 30 days. We don't share your personal information with third parties for marketing purposes. For full details, please review our Privacy Policy.
Can I get a refund?
Yes — refund handling depends on where you bought the subscription. Purchases made inside the App Store are handled by Apple. Purchases made on the web (currently Flip AI only) are billed by Paddle and managed via the in-app or web cancellation flow. See our Refund Policy for full details.
The app is not working properly. What should I do?
If you're experiencing technical issues:
- Try closing and reopening the app
- Ensure you have a stable internet connection
- Update to the latest version of the app
- Restart your device
- If the problem persists, email us with details about the issue
How can I suggest new features?
We love hearing from our users! Send your feature suggestions and feedback to contact@swiftlabs.gg. We regularly review user feedback to improve our apps and add new features.
How do I delete my account or data?
To request deletion of your account and all associated data, please visit our Data Deletion page for instructions, or email us at contact@swiftlabs.gg with "Data Deletion Request" in the subject line. We'll process your request within 30 days.
Technical Support
App crashes, login issues, or feature problems
General Questions
How to use features, account management, or general inquiries
Feature Requests
Suggest new features or improvements to the app
Still Need Help?
Our support team is ready to assist you with any questions or concerns.
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